Making an Insurance Claim

If you require a claim form please visit www.foggtravelinsurance.com and click on view claim forms - you can print the relevant claim form required or alternatively you can contact:

Fogg Travel Insurance Services Ltd

Crow Hill Drive, Mansfield, Notts, NG19 7AE

t: 01623 631331

e: claims@foggtravelinsurance.com

Please quote the following on claims (there is space on the top of the claim form to add this information) and in all correspondence with Fogg Travel Insurance:

• Rockley Adventure Booking Reference Number *
• School/Group Name

* Please contact your child's Group Leader for the Rockley Adventure Booking Reference Number

When completing any of the claim forms please see below for assistance with some of the questions:

Cancellations

In the event of cancellation, you MUST notify your child’s Group Leader/school in writing or via email as soon as possible.

Please read our Conditions of Booking.  Where cancellation charges apply you are liable to pay them.

Where a cancellation occurs as a result of an event covered by the terms of the insurance policy, cancellation charges can be reclaimed through the insurers subject to certain conditions.  Please see the Travel Insurance Policy for more information and see above for how to obtain a claim form.

Rockley Adventure will submit a cancellation and booking invoice as required by the insurers directly to Fogg, once we have received written notification from the Group Leader of the cancellation.

Medical Expenses

If your child is unfortunate enough to require emergency medical treatment you may incur costs not covered by the EHIC, however, you may be able to claim for these expenses under the travel insurance policy. See above for how to obtain a claim form.

All receipts for prescriptions, medicines, hospital services etc are required to support your claim, please make sure you have collected all relevant documentation from your child's Group Leader prior to making a claim. 

Loss, Damage or Theft

You should remind your child that they should take all reasonable steps to safeguard property.  The insurer will not cover valuables left unattended on a beach for example. 

Please note that your child MUST report all losses or thefts within 24 hours of discovery either to their Group Leader or to a senior member of Rockley Adventure staff so that the Police and our Rockley Adventure centre Manager can be notified and obtain written confirmation of loss/theft reports.

In the event of damage, your child MUST report all details to our Centre Manager and ask them to complete an Insurance Report.

When your child returns home, you should contact Fogg Travel Insurance Services to make a claim, see above for how to obtain a claim form.

If you have any questions regarding an insurance claim, please contact our schools administration team on 01202 677272 or schoolsadmin@rockleyadventure.com.